Fast and efficent customer support.
You're in Control
Heaven have one of the most integrated web hosting and domain name platforms in the world, we don't operate separate systems or brands for our domain name or web hosting business and this means that all our systems are tightly integrated. Wherever we can, we have handed control of all the services we offer over to you, after all who else is more qualified to operate your website? This means that you can make most of the changes you need or add new services in real time in our simple to use Control Panel.
Detailed Online Help
Our detailed online knowledge base contains answers to the most frequently asked questions, we update the database on a regular basis to ensure you get the most up to date information.
If Something Goes Wrong
Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can, we operate an easy to use ticketing system where you can send us any issues you have. Our ticketing system sits within our password protected customer area, this has the advantage of authenticating your details to Heaven. Good security has never been so important to protect our customers from identity fraud. Our ticketing system also sends lots of basic account information to Heaven websites to save you the trouble of repeating yourself.
We aim to answer support questions within 4 hours, often we reply faster than that.
One of our philosophies at Heaven is not to employ what we call "Support Droids", people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem, our aim is to resolve your problems first time around.